A cornucopia of consultants

City Hall Watcher #90: What City Hall spent on consultants in 2019, a parking ticket chart, a Council preview and more, as the countdown to issue 100 begins

Hey there! Welcome to the 90th issue of City Hall Watcher. This newsletter marks milestone issues by releasing them FREE to a wider audience of subscribers, so please enjoy.

This week: City Hall spending on consultants and consulting services was up huge in 2019. Because I love lists, I’ve compiled the five richest consulting gigs. Also: a parking ticket chart. People love those. And, of course, a preview of the September meeting of Toronto Council, with links to all the items you should watch.

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Matt Elliott

@GraphicMatt / graphicmatt@gmail.com / CityHallWatcher.com

The richest City Hall consulting gigs of 2019

Charts credit: City of Toronto report

A report heading to next week’s meeting of the General Government & Licensing Committee details a swift rise in the amount City Hall spent on consulting services in 2019.

Consulting expenses from operating budgets by city divisions and agencies & corporations (A&Cs) nearly doubled from 2018 to 2019, increasing from $7.9 million to $13.6 million. That’s significantly more consultant spending than in any year since 2010. The bulk of the increase was in fees paid by internal city divisions, which went from $2.8 million to $8 million.

On the capital budget side, 2019 also saw a significant increase in consultant spending, but it wasn’t record-setting. Still, the overall decade-long trend has been a steady increase in consultant spending.

Since 2010, total spending — from the operating and capital budgets — on consulting services has more than doubled.

“Consulting services supplement critical skill sets and expertise that are needed just-in-time, such as service delivery modernization, and are not available within existing staffing, as well as enable the City to quickly complete essential initiatives while maintaining existing service levels,” says the report.

It’s a fair point. Spending on consultants can be great value. This analysis isn’t meant as an anti-consultant screed. But the trend in consultant spending is illuminating about how City Hall works, and how it has evolved under Mayor John Tory and City Manager Chris Murray.

So, what kind of stuff are consultants getting paid to do? Let’s look at the five consulting gigs that cost the most cash in 2019.

1. Ernst & Young: $2,669,450 for “professional services” (operating)

Ernst & Young LLP received payment on eight contracts in 2019 totalling $4.1 million in operating budget expenses, almost all of which came via Finance & Treasury Services. Of the $7.9 million spent on consulting by city divisions from their operating budgets, about half of it went to Ernst & Young.

The biggest chunk was for “Professional Services for the implementation of Category Management within [Purchasing & Materials Management] based on a fees-at-risk model.” The City say this work reforming the procurement process will result in $41 million cost savings or cost reductions, which would be a nice ROI if it materializes.

2. CH2M Hill: $1,123,186 for “fare collection business case” (operating)

Engineering consultancy CH2M — a subsidiary of Jacobs — received over $1.1 million to “provide a review on the Fare Collection Business Case and Strategy and Innovation Functions” by the TTC.

3. CH2M Hill: $1,142,322 for “new streetcar quality assurance” (capital)

CH2M — who, according to Wikipedia, played an important role in the construction of the Panama Canal —  also got another $1.1 million to “provide advice for New Streetcar Quality Assurance.” Hopefully this issue is less complicated than the Panama Canal.

There are actually a series of TTC consulting contracts related to new streetcar QA for 2019:

  • $334,233 to Comtech Group

  • $556,195 to LTK Consulting Services

  • $173,843 to SNC-Lavalin

4. Steer Davies Gleave: $1,123,377 for “Yonge Street Environmental Assessment” (capital)

Steer Davies Gleave’s $1.1 million payment for their work on the Yonge Street EA between Queen Street and College Street. They were awarded the contract after an RFP in 2017.

5. Ernst & Young: $941,280 (operating)

Oh, it’s them again. Our old pals Ernst and also Young were paid $941,280 in 2019 for the “values-based outcome review” that came after Premier Doug Ford’s various aborted attempts to force budget cuts on municipalities. It was another attempt to locate oodles of wasted spending at the local level that didn’t really go anywhere.

The next five

  1. $761,995 to Wood Environment & Infrastructure via Transportation Services to develop a plan for goods movement in the Finch West Area. (operating)

  2. $580,863 to CH2M Hill via the TTC to “review and develop specifications for different types of non-revenue vehicles and equipment.” (capital)

  3. $556,195 to LTK Consulting via the TTC for new streetcar QA. (capital — noted above)

  4. $503,792 to WSP Canada via the TTC to conduct “Wuality [sic] Review of various eBus manufacturers.” (capital)

  5. $399,751 to Edelman PR via Toronto Police Services to “develop and deliver strategic communication plans for the Culture Change Program.” (operating)

Consulting on the sidewalk

The list of consulting spending includes 12 contracts related to Sidewalk Toronto’s Quayside Project, paid for by the Toronto Waterfront Revitalization Corporation, better known as Waterfront Toronto. The contracts total $1.3 million in 2019 capital budget spending.

The biggest sums were $349,628 to McCarthy Tetrault LLP “[t]o provide advice on Quayside Project” and $251,083 to Swerhun to execute a public engagement strategy for the project, which ended up cancelled earlier this year.

Other notes

  • Toronto Community Housing Corporation paid crisis affairs firm Navigator almost $100,000 across two contracts for “creative communications”. The first, for $50,000, was dated February 28, 2019, while the second for $45,301 was dated April 1, 2019.

  • Bombardier was paid $176,846 in capital funds by the TTC to “provide consulting for safety and reliably operation of SRT vehicle.”

  • Toronto Police Services paid for $363,840 worth of consulting on their body camera project in 2019.

30 years of parking tickets, charted

Another report heading to General Government & Licensing Committee next week includes stats on the number of parking tickets issued in 2019. By grabbing some historic data, we can compare all the way back to 1989.

The number of tickets was up slightly in 2019 compared to 2018. In 2019, police officers and municipal licensing officers wrote 2,219,544 tickets, up from 2,045,498 in 2018. But that’s still more than a half million fewer tickets than were written in 2009, when 2,794,460 parkers were nabbed. The peak in the thirty years of data we have is still 1990, when 3,144,174 tickets were written.

Seriously, if a parking ticket chart isn’t enough to convince you to subscribe, what’s it going to take?

Council preview: September 2020

After a quick summer break, Toronto Council is back in business starting this Wednesday with an agenda full of all kinds of stuff.

Here are some items to watch:

Main Events

  • PH16.5, PH16.8 - Two big housing and homelessness items on the agenda. Likely to be Mayor John Tory’s key items. I covered these in some depth in last week’s issue.

  • CC24.2 - A COVID-19 financial update, in which Council will decide whether to formally request another $673 million in bailout funds. More on the City’s dire financial straits in last week’s issue.

  • EX16.3 - Council will consider a recommendation to hold some consultations on whether to rename Dundas Street and other streets and buildings that might honour people who don’t really deserve to be honoured. The Toronto Accessibility Advisory Committee supports the consultation process, and is also looking for the City to consider naming some streets or spaces after accessibility champions, naming Ann Johnston, David Lepofsky and Jim Flaherty as examples.

  • HL20.1 - A public health item titled “Response to COVID-19: Reopening and Preparation for a Potential Resurgence.”It seems a bit quaint now, but when the Board of Health considered this item a week ago, a resurgence wasn’t a done deal. Now? Well, I think some councillors will want to talk about this. Dr. Eileen De Villa has said she’ll bring a series of recommendations designed to get control of the virus, including reducing limits for indoor seating in bars and restaurants. RELATED: GL15.24 - a push from Councillor Stephen Holyday to look at making the COVID-19 alert app mandatory on devices managed by the City.


  • EX16.8 - The City Clerk has concluded it’s not possible to consider running the 2022 municipal election with ranked ballots, blaming pandemic delays. Ranked ballot advocates aren’t happy.

  • EX16.1- The police budget is still one of the most talked about issues around City Hall. This item doesn’t directly deal with funding for the cops, but it provides some updates on reform efforts and recommends establishing a Confronting Anti-Black Racism Council Advisory Body.

  • CC24.3 - Jim Karygiannis saw his last hope of keeping his office dashed by the Supreme Court of Canada last week, and so council will now vote on whether to replace him with a by-election or an appointment process.

  • GL15.14 - An item recommending Council approve extensions of the leases for city-owned golf courses has prompted hundreds of communications, most of them seemingly inspired by a Toronto Environmental Alliance campaign to repurpose the golf courses as public green space. NDP MPP Jessica Bell has also written in to oppose the golf course lease extensions.

  • IE15.8 - A request originally introduced by Councillor Shelley Carroll and Councillor James Pasternak to look at banning leaf blowers and other two-stroke engine gardening equipment is gaining steam.

  • IE15.11 - A walk-on motion brought to committee by Councillor Mike Colle to look at installing bike lanes on mid-town Yonge Street between St. Clair and Lawrence sure seems popular. The South Armour Heights Residents’ Association, the Leaside Residents Association, the ABC Residents Association and the Brentwood Towers Tenants’ Association are all in support.

  • CC24.1 - City Clerk Ulli Watkiss has announced her retirement. She’s had the job since 2001. I don’t even want to think about how many times I’ve heard her say, “The motion carries, the vote is…” She’ll be missed. Council will vote on whether to appoint John Elvidge, also pretty darn good at saying, “The motion carries, the vote is…” as the interim City Clerk while a replacement process plays out. All the best to Watkiss for a great and well-earned retirement.

Members moving motions

  • MM24.2 - Deputy Mayor Denzil Minnan-Wong, with a second by Councillor Michael Thompson, would like to make sure all city departments and agencies offer online staff directories. Sounds good to me.

  • MM24.7 - Residents in the wards of Councillor Mike Colle and Councillor Mark Grimes have raised objections to the planned installation of sidewalks on their streets. Colle and Grimes would like Council to vote to stop the installation.

  • MM24.9 - Given the whole COVID-19 thing, Councillor Kristyn Wong-Tam and Councillor Paul Ainslie would like staff to consider giving taxi drivers a break on their licensing renewal fees this year.

  • MM24.23 - Winter is coming. Councillor Josh Matlow, with a second from Councillor Mike Layton, would like to know if there’s a plan to actually clear sidewalks in the downtown and downtown-adjacent areas of the city.

As is my custom, I will be covering the entire Council meeting live via my Twitter account, @GraphicMatt. It gets started at 9:30 a.m. on Wednesday.

More from Matt: on the virus and voting

For the Star last week, I looked at Toronto’s COVID-19 numbers from August versus the numbers of late, and felt some regret, and some despair.

THIS WEEK: A capper to the saga of Jim Karygiannis, and an argument for what should come next: democracy. Look for it in your favourite newspaper.

In other news

Credit: TTC

The week at Toronto City Hall

MONDAY: It’s Yom Kippur. Hoping it was restful and peaceful for all who observe.

TUESDAY: 🏚 The Toronto Preservation Board gets together. The most contentious item on their agenda has to do with the new University of Toronto Centre for Civilization, Cultures and Cities to be located next to the ROM. The construction will require demolition of the McLaughlin Planetarium — a move preservation staff are supporting in their report. Several community organizations have written to the board urging them to put the plan on pause.

WEDNESDAY: 🏟 Toronto Council meets. There’s a full preview above.

🏆 Bid Award Panel contract award of the week: $35 million for PPE and Hand Sanitizer.

THURSDAY: 🏟 Council continues.

FRIDAY: A third day of Council? Stranger things have happened!

City Hall Watcher #90

Thanks again for reading! I hope some of you will stick with us and become a subscriber. In the months ahead, there will be a whole lot of news.

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I’ll be back next week with a fresh LOBBYIST WATCH and a wrap-up of this week’s Council meeting. Until then: Let’s Go Blue Jays.